Patient Services Front Desk Specialist - Scheduling & Care

Nedermatology; Marblehead (MA); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Nedermatology in Marblehead, MA is looking for a professional Patient Services Representative - Front Desk to manage patient registration, scheduling, and call coordination across practices. You will deliver welcoming service and ensure accurate records for a smooth patient experience.

The role requires multi-system navigation, effective communication, and timely responses. You will handle payments at point of service and support billing while maintaining high operational standards.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and register them for visits and scheduling with excellent service.
• Coordinate and triage clinical calls to the appropriate departments.
• Assist patients with completing forms and documentation accurately.
• Maintain a clean, organized front desk and lobby area.
• Identify and escalate patient concerns to the proper team.
• Meet department productivity benchmarks while supporting billing processes.
• Enter referrals and manage patient records with up-to-date charts.
• Demonstrate reliability with attendance and punctuality.

Skills

Customer service

Multitasking

Computer literacy

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nedermatology in Marblehead, MA is looking for a professional Patient Services Representative - Front Desk to manage patient registration, scheduling, and call coordination across practices. You will deliver welcoming service and ensure accurate records for a smooth patient experience.

The role requires multi-system navigation, effective communication, and timely responses. You will handle payments at point of service and support billing while maintaining high operational standards.