Patient Experience Coordinator - Front Desk & Scheduling

Bookmark Medical; Boston (MA); On-site; USD 28,000 - 41,000; Part time

Job summary

Bookmark Medical, located in Brighton, MA, seeks a patient-focused front desk administrator to create a smooth, supportive experience for every patient. You will greet patients, manage calls, schedule appointments, verify insurance, and keep records in the EHR with precision.

This role emphasizes clear communication between patients and providers, teamwork in a fast-paced environment, and a positive, helpful attitude toward patients and colleagues.

Qualifications

• Experience in healthcare, customer service or administrative role.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient with EHR systems (Athena or eCW preferred).
• Positive attitude and commitment to patient-centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative skills

Communication

Team player

EHR familiarity

Tools

Athena EHR

eCW

Job description

Bookmark Medical, located in Brighton, MA, seeks a patient-focused front desk administrator to create a smooth, supportive experience for every patient. You will greet patients, manage calls, schedule appointments, verify insurance, and keep records in the EHR with precision.

This role emphasizes clear communication between patients and providers, teamwork in a fast-paced environment, and a positive, helpful attitude toward patients and colleagues.