Patient Services Front Desk & Scheduling Specialist

Neda; Beverly (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Neda in Beverly, MA is seeking a professional Patient Services Representative – Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities.

You will greet patients, collect payments, triage calls, and help with forms and records to ensure accurate, timely service and a welcoming environment. Ideal candidates have 0-1 year of customer service experience, a high school diploma, and

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients warmly and professionally upon arrival; manage registration and appointment scheduling with high customer service standards.
• Accurately triage and route clinical calls to the appropriate departments or personnel.
• Support patients in completing required forms and paperwork with clear guidance.
• Maintain a clean, organized lobby and work area to provide a positive first impression.
• Identify and elevate patient concerns to appropriate teams to maintain service excellence.

Skills

Customer service

Registration & scheduling

Call coordination

Microsoft Office

Education

High school diploma

Tools

EHR systems

Microsoft Office

Job description

Neda in Beverly, MA is seeking a professional Patient Services Representative – Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities.

You will greet patients, collect payments, triage calls, and help with forms and records to ensure accurate, timely service and a welcoming environment. Ideal candidates have 0-1 year of customer service experience, a high school diploma, and