Patient Experience Front Desk Specialist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Concord (NH); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

The Behavioral Health Practice Services LLC in Concord, NH is seeking a Practice Coordinator to manage front-office daily activities for the practice location, ensuring quality customer service to in-person and remote patients and clinicians.

You will coordinate patient scheduling, intake, billing questions, telehealth access, and front-desk duties while maintaining HIPAA compliance and a positive, collaborative work environment.

Qualifications

• High School diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum 1+ year experience in healthcare operations or customer service.

Responsibilities

• Greet and check patients in/out with courtesy.
• Manage front-desk phone queues and patient communication.
• Assist patients with billing questions and scheduling.
• Support telehealth access and patient portal troubleshooting.
• Coordinate with clinicians regarding patient questions and appointment accuracy.
• Maintain a clean, organized, and secure reception area.

Skills

Multitasking

Communication

Office software

HIPAA compliance

Teamwork/independence

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

The Behavioral Health Practice Services LLC in Concord, NH is seeking a Practice Coordinator to manage front-office daily activities for the practice location, ensuring quality customer service to in-person and remote patients and clinicians.

You will coordinate patient scheduling, intake, billing questions, telehealth access, and front-desk duties while maintaining HIPAA compliance and a positive, collaborative work environment.