Patient Experience Coordinator - Front Desk & Telehealth

Lifestance-Health; Fort Thomas (KY); Presencial; USD 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Resumo da oferta

LifeStance Health invites qualified candidates to join our Fort Thomas practice as a Practice Coordinator. You will manage daily front-office operations, greet patients, and ensure smooth check-ins/check-outs while delivering excellent service to both in-person and telehealth patients.

Responsibilities include handling calls and messages, assisting with scheduling and billing inquiries, verifying insurance, collecting copays, and supporting clinicians with administrative tasks to maintain a

Qualificações

• High School or equivalent required; associates or bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Strong written and verbal communication; professional demeanor with patients.

Responsabilidades

• Manage front desk activities, greet patients, and check in/out.
• Handle phone, email, and portal inquiries; assist with scheduling and billing questions.
• Verify insurance eligibility and collect copayments at point of service.
• Coordinate telehealth access and Patient Portal troubleshooting.
• Support clinicians with administrative tasks and documentation.

Conhecimentos

multitask and prioritization

communication skills

Microsoft Office

EMRs

HIPAA compliance

Formação académica

High School or equivalent

Associates or Bachelor's degree (preferred)

Ferramentas

EMRs

Descrição da oferta de emprego

LifeStance Health invites qualified candidates to join our Fort Thomas practice as a Practice Coordinator. You will manage daily front-office operations, greet patients, and ensure smooth check-ins/check-outs while delivering excellent service to both in-person and telehealth patients.

Responsibilities include handling calls and messages, assisting with scheduling and billing inquiries, verifying insurance, collecting copays, and supporting clinicians with administrative tasks to maintain a