Lead Practice Coordinator: Front Office & Clinician Support

LifeStance Health; Lexington (KY); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision insurance

401k match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Lexington, KY seeks a Lead Practice Coordinator to oversee front office operations for multiple clinics, ensuring top-tier patient service for in-person and telehealth users.

Responsibilities include staff engagement, schedule prep, patient check-in/out, payments support, and collaboration with clinicians to maintain smooth operations across the Practice Group. Travel to all listed locations is expected.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 2+ years of demonstrated success in a healthcare operations role or 1+ year in a similar role.
• Strong communication and teamwork skills required.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
• Coordinate efforts across Practice Coordinators to ensure KPI achievement.
• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
• Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.

Skills

Multitasking

Communication

HIPAA

Teamwork

Travel between locations

Education

High School or equivalent

Associate's/Bachelor's preferred

2+ years healthcare operations experience

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Lexington, KY seeks a Lead Practice Coordinator to oversee front office operations for multiple clinics, ensuring top-tier patient service for in-person and telehealth users.

Responsibilities include staff engagement, schedule prep, patient check-in/out, payments support, and collaboration with clinicians to maintain smooth operations across the Practice Group. Travel to all listed locations is expected.