Patient Experience Coordinator – Medical Office Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Fort Worth (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Fort Worth location, delivering high-quality patient service for in-person and remote patients.

The role requires strong communication, ability to multitask, and experience with EMR systems and MS Office. A high school diploma is required with a preference for associates or bachelor’s degrees and healthcare ops experience.

Qualifications

• Ability to multitask and prioritize duties to support high-quality patient experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office & EMRs; comfortable handling sensitive information (HIPAA).
• High School or equivalent required; associates or bachelor's degree preferred; 1+ years healthcare operations experience.

Responsibilities

• Manage front office daily activities for the practice location and ensure quality customer service for in-person and telehealth patients.
• Support scheduling, patient check-in/out, and administrative tasks to keep the practice running smoothly.
• Assist patients with billing questions, telehealth access, and portal issues; triage questions as needed.
• Coordinate with clinicians and staff to maintain appointment accuracy and patient records.
• Handle front desk duties, payment collection, and insurance eligibility verification.

Skills

Multitasking

Independent work

Communication

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Fort Worth location, delivering high-quality patient service for in-person and remote patients.

The role requires strong communication, ability to multitask, and experience with EMR systems and MS Office. A high school diploma is required with a preference for associates or bachelor’s degrees and healthcare ops experience.