Front Desk & Patient Experience Coordinator

LifeStance Health Inc.; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office activities at our Pittsburgh location. You will ensure quality customer service for in-person and remote patients and clinicians, supporting the day-to-day operations of the practice.

Key responsibilities include front desk duties, patient scheduling, billing inquiries, and coordinating with clinicians. This role offers full-time hours, competitive benefits, and opportunities for growth in a fast-growing mental

Qualifications

• High School diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations or customer service.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Manage front desk, greet patients, and check in/out in a courteous manner.
• Assist patients with billing questions and scheduling via phone, email, or portal.
• Manage phone queues to ensure timely calls and excellent service.
• Support telehealth access and patient portal issues as needed.
• Triage urgent requests and escalate when necessary.
• Collect co-payments and verify insurance eligibility.
• Coordinate with clinicians regarding patient questions.

Skills

Customer service

Multitasking

Communication

HIPAA compliance

Education

High School diploma or equivalent

Associates/Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office activities at our Pittsburgh location. You will ensure quality customer service for in-person and remote patients and clinicians, supporting the day-to-day operations of the practice.

Key responsibilities include front desk duties, patient scheduling, billing inquiries, and coordinating with clinicians. This role offers full-time hours, competitive benefits, and opportunities for growth in a fast-growing mental