Patient Experience Front Desk Coordinator

Alliance PTP, LLC; Livermore (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

SOL PT, an Alliance Physical Therapy Partner in California, is seeking a full-time Front Office Coordinator to join our outpatient clinic team. The role serves as the first point of contact for patients and supports office administration, scheduling, insurance verification, and patient registration.

You will communicate policies professionally, deliver excellent customer service, and help maintain compliance with Medicare and HIPAA guidelines in a busy environment.

Qualifications

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required.
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Professionalism

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

SOL PT, an Alliance Physical Therapy Partner in California, is seeking a full-time Front Office Coordinator to join our outpatient clinic team. The role serves as the first point of contact for patients and supports office administration, scheduling, insurance verification, and patient registration.

You will communicate policies professionally, deliver excellent customer service, and help maintain compliance with Medicare and HIPAA guidelines in a busy environment.