Patient Experience Front Desk Coordinator

True Sports Physical Therapy LLC; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

True Sports Physical Therapy LLC is seeking a Front Office Coordinator to manage the front desk in a busy outpatient clinic. You’ll set the tone for a positive patient experience and keep clinic operations running smoothly, handling appointments, check-ins, payments, and records with HIPAA compliance.

This on-site role requires strong administrative skills and a customer-focused mindset. Experience in healthcare administration is a plus, and you will work closely with the management team to

Qualifications

• 1+ year front desk, receptionist or administrative experience (healthcare preferred).
• Proficient with EMR/EHR systems, MS Office, and standard office equipment.
• Excellent customer service, communication, multitasking, and time management in a fast-paced setting.

Responsibilities

• Schedule, reschedule, and confirm patient appointments and coordinate patient flow to keep wait times low.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Skills

Front desk experience

Customer service

EMR/EHR proficiency

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Office/Medical administration certificate (preferred)

Tools

EMR/EHR systems

Microsoft Office Suite

Job description

True Sports Physical Therapy LLC is seeking a Front Office Coordinator to manage the front desk in a busy outpatient clinic. You’ll set the tone for a positive patient experience and keep clinic operations running smoothly, handling appointments, check-ins, payments, and records with HIPAA compliance.

This on-site role requires strong administrative skills and a customer-focused mindset. Experience in healthcare administration is a plus, and you will work closely with the management team to