Patient Access Specialist — Front Desk & Care Coordination

PT Solutions Physical Therapy; Acworth (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Professional development

Career progression

PTO and leave accrual

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, handle check-in/out, manage payments, and support clinic operations. You will work with therapists and care teams to ensure a smooth patient experience, maintain accurate records, and uphold HIPAA and billing processes.

The role offers competitive pay, PTO and potential incentives, with opportunities for career growth across a nationwide practice.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

High School diploma or GED

Tools

EMR systems

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, handle check-in/out, manage payments, and support clinic operations. You will work with therapists and care teams to ensure a smooth patient experience, maintain accurate records, and uphold HIPAA and billing processes.

The role offers competitive pay, PTO and potential incentives, with opportunities for career growth across a nationwide practice.