Patient Access & Front Desk Coordinator

PT Solutions Physical Therapy; Douglasville (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development opportunities

Career progression within nationwidePT

Paid Time Off & accrual benefits

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to join our team. You will greet patients, manage check-in/check-out, handle payments, and support daily clinic operations to ensure a smooth patient experience.

You will work with therapists and care teams to coordinate appointments, verify information, and maintain HIPAA-compliant documentation across EMR systems and scheduling platforms. This role offers growth within a nationwide physical therapy practice.

Qualifications

• High School diploma or GED required or equivalent.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Payment collection

Microsoft Office

Adaptability

Teamwork

Independence

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to join our team. You will greet patients, manage check-in/check-out, handle payments, and support daily clinic operations to ensure a smooth patient experience.

You will work with therapists and care teams to coordinate appointments, verify information, and maintain HIPAA-compliant documentation across EMR systems and scheduling platforms. This role offers growth within a nationwide physical therapy practice.