Patient Care Coordinator & Front Desk Scheduler

Professional Physical Therapy; Clifton (NJ); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and ensuring a positive patient experience. The role supports scheduling, registration, payments, and insurance discussions in a fast-paced clinical setting.

Ideal candidates bring a high school diploma, solid customer service or administrative experience in healthcare, strong communication, attention to detail, and proficiency with computer

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Customer service

Administrative

Education

High school diploma or equivalent

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and ensuring a positive patient experience. The role supports scheduling, registration, payments, and insurance discussions in a fast-paced clinical setting.

Ideal candidates bring a high school diploma, solid customer service or administrative experience in healthcare, strong communication, attention to detail, and proficiency with computer