Patient Care Coordinator — Front Desk & Scheduling Pro

Professional Physical Therapy; Wading River (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients, greeting them, answering phones, scheduling appointments and handling registrations in a fast-paced clinical setting.

You will discuss insurance benefits, authorization requirements and payments, collect copays and balances, and support day-to-day administrative tasks while delivering compassionate customer service.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients.
• Answer phones.
• Schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients, greeting them, answering phones, scheduling appointments and handling registrations in a fast-paced clinical setting.

You will discuss insurance benefits, authorization requirements and payments, collect copays and balances, and support day-to-day administrative tasks while delivering compassionate customer service.