Medical Front Desk & Patient Experience Coordinator

Panther Physical Therapy; Livermore (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

SOL PT, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator in Livermore, CA. The role focuses on front desk operations, patient intake, scheduling, and customer service to ensure a smooth clinic experience.

The ideal candidate has strong communication and organizational skills, prior medical office experience, and proficiency with Microsoft Office and Outlook. This position reports to clinic leadership and supports a busy patient-centered environment.

Qualifications

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required.
• Two years of experience in a medical office or similar setting.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a busy environment.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee collection of required insurance co-payments and patient registration, and document and reconcile daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation and presentation.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

SOL PT, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator in Livermore, CA. The role focuses on front desk operations, patient intake, scheduling, and customer service to ensure a smooth clinic experience.

The ideal candidate has strong communication and organizational skills, prior medical office experience, and proficiency with Microsoft Office and Outlook. This position reports to clinic leadership and supports a busy patient-centered environment.