Patient Experience Front Desk Coordinator

True Sports Physical Therapy LLC; Newark (DE); On-site; USD 38,000 - 48,000; Full time

Job summary

True Sports Physical Therapy LLC is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly.

This on-site role requires strong administrative and customer service skills, proficiency with EMR/EHR systems and Microsoft Office, and the ability to manage schedules, payments, and front-desk tasks in a fast-paced environment.

Qualifications

• 1 year+ front desk or administrative experience in a medical setting.
• Proficiency with EMR/EHR systems and Microsoft Office.
• Excellent customer service, communication, multitasking, and time management.
• High school diploma or equivalent; preferred certificate in office/medical administration.

Responsibilities

• Schedule, reschedule, and confirm patient appointments to keep daily schedules on track.
• Greet, check in, answer and route calls, and resolve patient concerns professionally.
• Process patient payments and copays with accurate transactions.
• Maintain patient records in the EMR system, HIPAA-compliant.
• Organize clinic documentation and communicate daily operational updates to management.

Skills

Customer service

Multitasking

Time management

Communication

Education

High school diploma

Certificate in office or medical administration

Tools

EMR/EHR systems

Microsoft Office Suite

Job description

True Sports Physical Therapy LLC is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly.

This on-site role requires strong administrative and customer service skills, proficiency with EMR/EHR systems and Microsoft Office, and the ability to manage schedules, payments, and front-desk tasks in a fast-paced environment.