Patient Access Specialist — Front Desk & Scheduling

PT Solutions Physical Therapy; Powder Springs (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay & incentives

Professional development

Career progression

PTO & sick leave

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, manage check-in/out, verify information, schedule follow-ups, and handle payments while delivering a positive, efficient clinic experience.

You will support clinic operations, maintain accurate records, and ensure HIPAA compliance while coordinating with therapists and care teams to resolve access or scheduling issues. Full-time role with growth opportunities across our nationwide practice.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms is a plus.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Cash handling

Software proficiency

HIPAA compliance

Teamwork

Problem solving

Education

High School Diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, manage check-in/out, verify information, schedule follow-ups, and handle payments while delivering a positive, efficient clinic experience.

You will support clinic operations, maintain accurate records, and ensure HIPAA compliance while coordinating with therapists and care teams to resolve access or scheduling issues. Full-time role with growth opportunities across our nationwide practice.