Patient Access & Front Desk Specialist

PT Solutions; Town of Florida (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO and sick leave

Professional development

Career progression

Endurance race fee reimbursement

Competitive pay incentives

Job summary

PT Solutions Physical Therapy is hiring a Patient Access Coordinator to be the first contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience. You will support operations, manage phones, scheduling, referrals, and EMR documentation, and collaborate with therapists to coordinate care.

Minimum requirements include a High School diploma and 1–2 years of front office experience.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Multitasking

Attention to detail

Payment processing

EMR systems

Team collaboration

Independent work

Customer service

Education

High School Diploma/GED

Job description

PT Solutions Physical Therapy is hiring a Patient Access Coordinator to be the first contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience. You will support operations, manage phones, scheduling, referrals, and EMR documentation, and collaborate with therapists to coordinate care.

Minimum requirements include a High School diploma and 1–2 years of front office experience.