Patient Experience & Front Desk Coordinator

GUIDEWELL SANITAS I LLC; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

GUIDEWELL SANITAS I LLC is seeking a Patient Representative Coordinator to greet patients, verify appointments, and support the patient journey from check-in to post-visit follow-up.

The role emphasizes accurate records, privacy compliance, and strong communication in a fast-paced healthcare setting. On-site patient interactions, cross-functional coordination, and attention to patient satisfaction are essential.

Qualifications

• High School graduate or equivalent.
• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Proven track record of delivering exceptional customer service in a fast-paced setting.

Responsibilities

• Welcome and greet patients and visitors in a friendly and professional manner.
• Perform check-in/out processes and verify appointments in the scheduling system.
• Validate insurance eligibility and collect copayments as needed.
• Provide post-visit follow-up and coordinate with care teams.

Skills

Communication skills

Organization

Multitasking

Problem-solving

Computer skills

English proficiency

Education

High School graduate

Tools

eCW

Leap

Availity

Job description

GUIDEWELL SANITAS I LLC is seeking a Patient Representative Coordinator to greet patients, verify appointments, and support the patient journey from check-in to post-visit follow-up.

The role emphasizes accurate records, privacy compliance, and strong communication in a fast-paced healthcare setting. On-site patient interactions, cross-functional coordination, and attention to patient satisfaction are essential.