Patient Experience Navigator

Sanitas; Goodyear (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Sanitas in Goodyear, AZ is seeking a Patient Representative Coordinator to greet patients, verify eligibility, collect copays, and support check-in/out. You will manage pre-visit planning, ensure accurate records, and maintain PHI confidentiality, contributing to smooth operations and patient satisfaction.

Ideal candidates have 1–3 years in customer-facing roles, strong communication, and a commitment to compassionate service in a fast-paced healthcare setting. Bilingual skills are a plus.

Qualifications

• High School graduate or equivalent.
• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Proven track record of delivering exceptional customer service in a fast-paced setting.
• Experience with scheduling, check-in/out, payments, or reservations.
• Comfortable handling escalations and resolving issues with professionalism.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and direct to the appropriate department.
• Validate insurance eligibility and confirm/collect copayments; update contact information.
• Perform check-in and check-out processes and ensure accurate pre-visit planning and documentation.
• Monitor schedules to minimize wait times and maintain timely patient flow.
• Conduct post-visit follow-ups and assist with billing accuracy and care coordination.

Skills

Compassion

Computer Skills

Fast-paced environment

Punctuality

Service Excellence Focus

Communication skills

Organization and Multitasking

Technology Skills

Problem-Solving Skills

Collaboration and teamwork

Education

High School Graduate or equivalent

Tools

eCW

Leap

Availity

Job description

Sanitas in Goodyear, AZ is seeking a Patient Representative Coordinator to greet patients, verify eligibility, collect copays, and support check-in/out. You will manage pre-visit planning, ensure accurate records, and maintain PHI confidentiality, contributing to smooth operations and patient satisfaction.

Ideal candidates have 1–3 years in customer-facing roles, strong communication, and a commitment to compassionate service in a fast-paced healthcare setting. Bilingual skills are a plus.