Patient Experience & Front Desk Coordinator

Sanitas; Phoenix, Paradise Valley (AZ, AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Sanitas in Phoenix, AZ is seeking a Patient Representative Coordinator who serves as the first contact for patients and visitors, ensuring a welcoming, professional experience throughout pre-visit planning, check-in, and post-visit follow-up.

The PRC will maintain accurate records, protect PHI, verify insurance, collect copayments, and support efficient operations while upholding compliance with organizational and regulatory standards.

Qualifications

• 1-3 years in customer-facing roles in healthcare, hospitality, or retail.
• Proven ability to handle calls, scheduling, and payments efficiently.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Greet patients and visitors professionally and direct them to the right department.
• Perform pre-visit planning, check-in, check-out, and post-visit follow-up.
• Verify insurance, enrollment, copays, and update patient records in system.
• Ensure timely patient flow by monitoring schedules and reducing wait times.
• Maintain confidentiality and comply with privacy regulations.
• Assist with clerical tasks and support front desk operations.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School Diploma or equivalent

Tools

Scheduling systems

POS systems

Office software

Job description

Sanitas in Phoenix, AZ is seeking a Patient Representative Coordinator who serves as the first contact for patients and visitors, ensuring a welcoming, professional experience throughout pre-visit planning, check-in, and post-visit follow-up.

The PRC will maintain accurate records, protect PHI, verify insurance, collect copayments, and support efficient operations while upholding compliance with organizational and regulatory standards.