Patient Experience Coordinator

SANITAS OF TEXAS LLC; Missouri City (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

SANITAS OF TEXAS LLC in Texas seeks a Patient Representative Coordinator to be the first point of contact for patients and visitors, ensuring a welcoming, professional experience during check-in and check-out.

You will verify insurance eligibility, confirm copayments, update patient records in eCW, Leap, and Availity, and coordinate pre-visit planning and post-visit follow-up while maintaining PHI confidentiality.

Qualifications

• Greeting patients and visitors in a friendly, professional manner.
• Verify insurance eligibility in the electronic medical record systems.
• Collect copayments and update demographic information.
• Protect patient confidentiality and handle PHI per HIPAA requirements.

Responsibilities

• Review scheduled appointments to support pre-visit planning.
• Perform check-in/out processes and verify visit type in eCW.
• Print and scan registration forms; collect required copayments.
• Coordinate follow-up calls and post-visit communication to support patient experience.

Skills

Customer service

Front desk operations

Communication skills

Multitasking

Education

High School Diploma

Tools

eCW

Leap

Availity

Job description

SANITAS OF TEXAS LLC in Texas seeks a Patient Representative Coordinator to be the first point of contact for patients and visitors, ensuring a welcoming, professional experience during check-in and check-out.

You will verify insurance eligibility, confirm copayments, update patient records in eCW, Leap, and Availity, and coordinate pre-visit planning and post-visit follow-up while maintaining PHI confidentiality.