Patient Experience & Front Desk Coordinator

marywashingtonhealthcare; King George (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a professional to support front-office operations and the revenue cycle. You will greet patients, verify demographics and insurance, and schedule appointments with accuracy and courtesy.

Core duties include processing registrations in the PMIS, verifying eligibility, collecting co-pays, posting payments, and reconciling receipts. You will triage calls, coordinate with physicians’ offices, and ensure a smooth, patient-centered experience day-to-day.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS) with relevant demographics and insurance details.
• Reviews electronic eligibility verification responses to ensure insurance coverage is active.
• Presents patients with appropriate paperwork based on appointment type and registration status.
• Monitors the reception area and keeps all informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Triages calls to ensure timely and appropriate response; answers voicemail messages.
• Processes patients through the scheduling system for appointments, surgeries, procedures, and testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff; uses EHR and Patient Portal for tasks.
• Reviews patient accounts for outstanding balances and collects co-pays/deductibles at service time.
• Posts payments in PMIS and reconciles receipts at shift end.
• Responds to information requests from centralized billing office (CBO).
• Schedules follow-up appointments and referrals as required.

Skills

Medical office experience

Customer service

Microsoft Office

EHR

Education

High School Diploma or GED

Tools

PMIS

EHR

Job description

Mary Washington Healthcare is seeking a professional to support front-office operations and the revenue cycle. You will greet patients, verify demographics and insurance, and schedule appointments with accuracy and courtesy.

Core duties include processing registrations in the PMIS, verifying eligibility, collecting co-pays, posting payments, and reconciling receipts. You will triage calls, coordinate with physicians’ offices, and ensure a smooth, patient-centered experience day-to-day.