Cardiology Office Coordinator: Patient Experience & Billing

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 39,000 - 51,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA is seeking a detail-oriented front desk specialist to support patient registration, scheduling and revenue cycle tasks. You will greet patients, verify demographics and insurance, and ensure accurate data entry in the PMIS and EHR.

This role emphasizes patient satisfaction, effective communication with clinics and payer sources, and timely processing of payments, with opportunities to grow in a multi-specialty setting.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Register patients in PMIS and verify demographic and insurance information.
• Review eligibility responses to ensure coverage for insured patients.
• Present patients with appropriate paperwork based on appointment type.
• Monitor the reception area and keep patients informed of schedule adjustments.
• Maintain a neat and orderly waiting area.
• Answer and triage calls; take messages and route promptly.
• Process scheduling for appointments, surgeries, and tests as appropriate.
• Ensure security and accuracy of patient files, payments and databases.
• Communicate with physicians' offices and staff via EHR and Patient Portal.
• Collect co-pays, deductibles and balances; post payments and reconcile records.
• Respond to requests from centralized billing office for timely claims.
• Schedule follow ups and referrals; ensure authorizations are active.
• Support data collection for Meaningful Use and PQRS programs.
• Assist with entry and processing of physician billing.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Critical thinking

Education

High School Diploma or GED

Tools

PMIS

EHR

Patient Portal

Microsoft Office

Job description

Mary Washington Healthcare in Fredericksburg, VA is seeking a detail-oriented front desk specialist to support patient registration, scheduling and revenue cycle tasks. You will greet patients, verify demographics and insurance, and ensure accurate data entry in the PMIS and EHR.

This role emphasizes patient satisfaction, effective communication with clinics and payer sources, and timely processing of payments, with opportunities to grow in a multi-specialty setting.