Front Desk & Revenue Cycle Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking an organized front-office coordinator to support the patient experience by handling registration, scheduling, payments and front-desk duties in a multi-specialty practice.

You will verify demographics and insurance, process payments, coordinate with providers, and maintain a welcoming waiting area while delivering courteous service and accurate data in the PMIS and EHR systems.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the PMIS, verifying demographic and insurance information for accurate claims processing.
• Presents patients with appropriate paperwork based on appointment type and status.
• Monitors the reception area and communicates schedule changes to patients and staff.
• Maintains a neat waiting area and handles phone calls, voicemails, and triage as needed.
• Processes scheduling for appointments, surgeries, procedures, and tests.
• Ensures security and accuracy of patient files, payments, and databases.
• Communicates with physician offices and staff via EHR and Patient Portal.
• Reviews accounts for outstanding balances, collects co-pays, deductibles, and payments; posts payments.
• Responds to information requests from centralized billing to ensure timely claims submission.
• Schedules follow-up appointments and tests; ensures services are authorized.

Skills

Customer service

Front desk

Multi-tasking

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

PMIS

EHR

Patient Portal

Job description

Mary Washington Healthcare is seeking an organized front-office coordinator to support the patient experience by handling registration, scheduling, payments and front-desk duties in a multi-specialty practice.

You will verify demographics and insurance, process payments, coordinate with providers, and maintain a welcoming waiting area while delivering courteous service and accurate data in the PMIS and EHR systems.