Medical Office Coordinator - Patient Experience

Mary Washington Healthcare; Stafford (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare seeks a front desk coordinator to support front-end revenue cycle operations. The role emphasizes patient satisfaction, multi-tasking, and accurate data entry in the PMIS and EHR systems.

The position involves patient registration, insurance verification, scheduling, payments, and coordination with physicians and staff to ensure smooth workflow and timely service delivery.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Register patients in PMIS, verifying demographics and insurance for claims.
• Triages calls and manages reception, messages and referrals.
• Process scheduling for appointments, surgeries, testing as appropriate.
• Handle patient payments, post to PMIS, and reconcile daily totals.
• Communicate with physicians and staff via EHR and Patient Portal.

Skills

Customer service

Multi-tasking

Communication

Team collaboration

Critical thinking

Analytical skills

Education

High School Diploma or GED

Tools

PMIS

EHR

Patient Portal

Microsoft Office

Job description

Mary Washington Healthcare seeks a front desk coordinator to support front-end revenue cycle operations. The role emphasizes patient satisfaction, multi-tasking, and accurate data entry in the PMIS and EHR systems.

The position involves patient registration, insurance verification, scheduling, payments, and coordination with physicians and staff to ensure smooth workflow and timely service delivery.