Medical Office Coordinator: Patient Experience & Scheduling

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare seeks a Front Desk/Revenue Cycle Coordinator to support smooth daily operations and enhance the patient experience. The role centers on front-end revenue cycle tasks, patient registration, payments, scheduling, and effective communication with physicians and the centralized billing office.

The ideal candidate has at least one year of medical office experience, familiarity with PMIS, EHR, and the Patient Portal, and a strong customer-service mindset.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and guests in a courteous and professional manner.
• Registers patients in PMIS and verifies demographic and insurance information for claims processing.
• Presents patients with appropriate paperwork based on appointment type.
• Monitors the reception area and keeps all parties informed of schedule adjustments.
• Maintains a neat waiting area and answers incoming calls, triaging as needed.
• Processes patients through scheduling system for appointments, surgeries, or testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians' offices and staff via EHR and Patient Portal.
• Reviews accounts for outstanding balances and posts payments; reconciles receipts.
• Responds to information requests from the Centralized Billing Office (CBO).
• Schedules follow-up appointments and services as required.
• Ensures services are authorized and referrals are active.
• Supports participation in government incentive programs by data collection and communication to patients.
• May assist with entry and processing of physician billing and charges.
• Performs other duties as assigned.

Skills

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

PMIS

Electronic Health Record (EHR)

Patient Portal

Job description

Mary Washington Healthcare seeks a Front Desk/Revenue Cycle Coordinator to support smooth daily operations and enhance the patient experience. The role centers on front-end revenue cycle tasks, patient registration, payments, scheduling, and effective communication with physicians and the centralized billing office.

The ideal candidate has at least one year of medical office experience, familiarity with PMIS, EHR, and the Patient Portal, and a strong customer-service mindset.