Patient Experience & Front Desk Coordinator

Mary Washington Healthcare; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Great Place to Work-Certified

Job summary

Mary Washington Healthcare is seeking an Office Coordinator to support front-end revenue cycle operations in a busy multi-specialty practice. You will register patients, verify demographics and insurance, collect co-pays, post payments, and help manage scheduling and patient flow.

This role emphasizes patient satisfaction, accurate data entry, and courteous communication with patients, family members, physicians, and staff.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Registers patients in PMIS and verifies demographic and insurance information.
• Reviews insurance eligibility and ensures coverage for insured patients.
• Collects co-pays, deductibles and outstanding balances at time of service.
• Post payments and reconcile records at end of shift.
• Triages calls and responds to messages to ensure timely care.
• Schedules follow-up appointments, testing and procedures as required.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an Office Coordinator to support front-end revenue cycle operations in a busy multi-specialty practice. You will register patients, verify demographics and insurance, collect co-pays, post payments, and help manage scheduling and patient flow.

This role emphasizes patient satisfaction, accurate data entry, and courteous communication with patients, family members, physicians, and staff.