Patient Experience & Office Coordinator

Mary Washington Healthcare; Virginia, Northern (MN, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a friendly front desk coordinator to support patient access and revenue cycle activities. You will register patients, verify eligibility, collect payments, and coordinate scheduling within the practice’s PMIS and EHR systems.

The role emphasizes patient satisfaction, multi-tasking across phone and in-person tasks, and accurate data entry to ensure smooth operations and timely claim submissions.

Qualifications

• High School Diploma or GED required.
• Minimum one year medical office experience preferred.
• Experience in customer service preferred.
• Experience with Microsoft Office preferred.

Responsibilities

• Register patients in PMIS with accurate demographic and insurance data.
• Verify electronic eligibility and confirm insurance coverage.
• Collect co-pays and post payments while reconciling records.
• Answer phones, triage calls, and communicate with staff.
• Schedule appointments and coordinate with physicians' offices.
• Support front-end revenue cycle tasks and patient experience.
• Maintain neat waiting area and assist with EHR tasks.

Skills

Customer service

Multi-tasking

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

PMIS

EHR systems

Job description

Mary Washington Healthcare is seeking a friendly front desk coordinator to support patient access and revenue cycle activities. You will register patients, verify eligibility, collect payments, and coordinate scheduling within the practice’s PMIS and EHR systems.

The role emphasizes patient satisfaction, multi-tasking across phone and in-person tasks, and accurate data entry to ensure smooth operations and timely claim submissions.