Patient Experience Front Desk Coordinator

MyEyeDr; Katy (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonuses & Commission

Benefits package

401K

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn about insurance and scheduling processes.

You will report to the Office General Manager and may work weekend and evening shifts as needed. This role involves coordinating with doctors and staff to ensure patient satisfaction and smooth operation of the front desk.

Qualifications

• Experience in a front desk, reception or customer-facing role supporting administrative duties
• Organized and able to prioritize multiple tasks under pressure while delivering high-quality service
• Flexible and agile mindset with ability to wear multiple hats
• Friendly, caring, and patient-centric approach in a fast-paced environment

Responsibilities

• Provide patients a personalized check in/out process experience
• Verify and educate patients on insurance options at check in/out
• Assist in appointment confirmations and patient outreach with Doctor availability
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments and support staff
• Cross-train to other office roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctors and team to ensure a seamless patient experience

Skills

Front desk experience

Organized

Multitasking

Customer service

Team player

Good communication

Problem solving

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn about insurance and scheduling processes.

You will report to the Office General Manager and may work weekend and evening shifts as needed. This role involves coordinating with doctors and staff to ensure patient satisfaction and smooth operation of the front desk.