Front Desk & Patient Experience Specialist

MyEyeDr.; Silsbee (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Vision coverage

Employee discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk tasks and enhance the patient experience during check-in and check-out. Training will be provided for non-ocular experience, with a focus on delivering a best-in-class service and coordinating with the Office General Manager.

Weekend and evening shifts may be required. You will verify insurance options, schedule appointments, handle phone lines and patient outreach, and collaborate with doctors and staff to ensure smooth

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Computer literacy

Team player

Tools

MS Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk tasks and enhance the patient experience during check-in and check-out. Training will be provided for non-ocular experience, with a focus on delivering a best-in-class service and coordinating with the Office General Manager.

Weekend and evening shifts may be required. You will verify insurance options, schedule appointments, handle phone lines and patient outreach, and collaborate with doctors and staff to ensure smooth