Patient Experience Front Desk Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 54,379,000 - 70,687,000; Full time

Job summary

Mary Washington Healthcare is seeking a professional to join our front office as a Patient Access / Front Desk Coordinator. You will register patients, verify demographics and insurance, collect co-pays, and support the front-end revenue cycle to ensure smooth operations and a positive patient experience.

The role requires at least a High School Diploma or GED, and experience in a medical office or customer service setting is preferred; Microsoft Office proficiency is expected, and the ability

Qualifications

• High School Diploma or GED is required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and guests in a courteous and professional manner.
• Registers patients in the PMIS, obtaining/verifying demographics and insurance information for claims processing.
• Reviews electronic eligibility responses to ensure coverage is in effect for insured patients.
• Presents patients with documents based on appointment type and status.
• Monitors the reception area and informs patients and staff of schedule changes.
• Maintains a neat and orderly waiting area.
• Answers incoming phone calls courteously and communicates messages timely.
• Triages calls to ensure timely response and routes them appropriately.
• Processes patient scheduling for appointments, surgeries, procedures and testing.
• Ensures security/accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely manner.
• Initiates and monitors tasks through EHR and Patient Portal.
• Reviews accounts for outstanding balances and collects co-pays/deductibles.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking a professional to join our front office as a Patient Access / Front Desk Coordinator. You will register patients, verify demographics and insurance, collect co-pays, and support the front-end revenue cycle to ensure smooth operations and a positive patient experience.

The role requires at least a High School Diploma or GED, and experience in a medical office or customer service setting is preferred; Microsoft Office proficiency is expected, and the ability