Ortho Front Desk & Revenue Cycle Coordinator

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a front desk coordinator to support the practice's front-end revenue cycle and patient experience. The role emphasizes accuracy in patient registration, insurance verification, and timely processing of payments, while maintaining a welcoming environment.

You will register patients, collect co-pays, coordinate appointments, and communicate with physicians and staff to ensure smooth operations and high-quality care for every patient.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and other guests in a courteous and professional manner.
• Registers patients in the PMIS, obtaining and/or verifying all relevant demographic and insurance information to ensure timely and accurate processing of claims.
• Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and informs patients, family members and Associates of schedule adjustments.

Skills

Customer service

Multi-tasking

Critical thinking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking a front desk coordinator to support the practice's front-end revenue cycle and patient experience. The role emphasizes accuracy in patient registration, insurance verification, and timely processing of payments, while maintaining a welcoming environment.

You will register patients, collect co-pays, coordinate appointments, and communicate with physicians and staff to ensure smooth operations and high-quality care for every patient.