Medical Office Coordinator: Patient Experience & Billing

Mary Washington Healthcare; Ruther Glen (VA); On-site; USD 39,000 - 51,000; Full time

Job summary

Mary Washington Healthcare is seeking an organized front desk coordinator to join our team and support front-end revenue cycle processes. You will help ensure a smooth patient experience, register patients, verify demographics and insurance, and manage appointments and payments with accuracy.

This role emphasizes patient satisfaction, teamwork, and timely communication across departments. MS Office proficiency and prior medical office experience are preferred.

Qualifications

• High School Diploma or GED required.
• Experience in a customer service setting preferred.
• Experience in a medical office environment preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the PMIS, verifying demographics and insurance information for accurate claims processing.
• Monitors the reception area and communicates schedule changes to patients and staff.
• Processes patient appointments, surgeries, and testing in the scheduling system.
• Collects co-pays and balances, posts payments, and reconciles receipts at end of shift.
• Responds to information requests from centralized billing to ensure timely claim submissions.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an organized front desk coordinator to join our team and support front-end revenue cycle processes. You will help ensure a smooth patient experience, register patients, verify demographics and insurance, and manage appointments and payments with accuracy.

This role emphasizes patient satisfaction, teamwork, and timely communication across departments. MS Office proficiency and prior medical office experience are preferred.