Medical Office Coordinator: Patient Experience

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking an friendly office coordinator to support front-end revenue cycle and patient services at our Fredericksburg location. You will greet patients, register them in PMIS, verify insurance, and help keep the reception area organized and efficient.

The role requires strong customer service, multi-tasking, and clear communication as you handle scheduling, payments, referrals, calls, and coordination with physicians’ offices.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS) and verifies demographic and insurance information.
• Reviews electronic eligibility verification to ensure coverage for insured patients.
• Presents patients with appropriate paperwork based on appointment type and status.
• Monitors the reception area and keeps patients informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Answers incoming calls, triages messages, and communicates promptly.
• Processes scheduling for appointments, surgeries, procedures and testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff and uses the EHR and Patient Portal.
• Reviews accounts for balances and collects co-pays/deductibles at the time of service.
• Posts payments and reconciles records at shift end.
• Responds to information requests from centralized billing to ensure timely claims submission.
• Schedules follow-up appointments and other services as required.
• Supports participation in government incentive programs by data collection and patient communication.
• Performs other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an friendly office coordinator to support front-end revenue cycle and patient services at our Fredericksburg location. You will greet patients, register them in PMIS, verify insurance, and help keep the reception area organized and efficient.

The role requires strong customer service, multi-tasking, and clear communication as you handle scheduling, payments, referrals, calls, and coordination with physicians’ offices.