Patient Experience Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA is seeking a front-office coordinator to support patient check-in, registration, billing, and scheduling. The role focuses on patient satisfaction and accurate data entry in PMIS/EHR, with emphasis on efficient revenue cycle tasks and courteous service.

The position requires at least a high school diploma and one year of medical office experience. Proficiency with Microsoft Office and strong multi-tasking are preferred to handle a busy front desk.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls, takes messages, and triages calls for timely responses.
• Processes patients quickly and accurately through scheduling system for appointments, surgeries, procedures and testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff via EHR and Patient Portal.
• Reviews patient accounts for outstanding balances and posts payments; reconciles receipts at end of shift.
• Responds to information requests from CBO to ensure timely submission of claims.
• Schedules follow-up appointments and referrals as required.
• Ensures services are authorized and referrals are active as needed.
• Supports participation in government incentive programs by collecting data and communicating with patients.
• May assist with entry and processing of physician billing.

Skills

Customer service

Multi-tasking

Communication

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare in Fredericksburg, VA is seeking a front-office coordinator to support patient check-in, registration, billing, and scheduling. The role focuses on patient satisfaction and accurate data entry in PMIS/EHR, with emphasis on efficient revenue cycle tasks and courteous service.

The position requires at least a high school diploma and one year of medical office experience. Proficiency with Microsoft Office and strong multi-tasking are preferred to handle a busy front desk.