Patient Experience & Revenue Cycle Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA is seeking an office coordinator to support front-end revenue cycle processes and patient services. You will greet patients, collect and verify insurance information, and help ensure accurate claims processing.

The role emphasizes patient satisfaction, multi-tasking across registration, scheduling, and payments, while delivering courteous service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure timely and accurate processing of claims.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors and Associates informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls, takes messages and triages calls for timely response.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff via EHR and Patient Portal.
• Reviews patient accounts for outstanding balances and posts payments.
• Responds to information requests from centralized billing office for timely submission of claims.
• Schedules follow up appointments and other services as required.
• Ensures services are authorized and referrals are active when required.
• Supports data collection for government incentive programs and related communications to patients.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare in Fredericksburg, VA is seeking an office coordinator to support front-end revenue cycle processes and patient services. You will greet patients, collect and verify insurance information, and help ensure accurate claims processing.

The role emphasizes patient satisfaction, multi-tasking across registration, scheduling, and payments, while delivering courteous service in a fast-paced environment.