Patient Experience Front Desk Coordinator

GI Alliance; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

GI Alliance is seeking an experienced Front Desk Coordinator I to support office operations, patient check-in/out, and front office tasks in a medical setting.

The role requires high school diploma or GED and at least two years in a medical office environment. Proficiency with Microsoft Excel, email, and PowerPoint is beneficial. This on-site position emphasizes confidentiality and accurate data entry.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Responsibilities

• Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Skills

Phone etiquette

Communication

Organization

Data entry

Education

High school diploma or GED

Tools

Microsoft Excel

Email

PowerPoint

Job description

GI Alliance is seeking an experienced Front Desk Coordinator I to support office operations, patient check-in/out, and front office tasks in a medical setting.

The role requires high school diploma or GED and at least two years in a medical office environment. Proficiency with Microsoft Excel, email, and PowerPoint is beneficial. This on-site position emphasizes confidentiality and accurate data entry.