Patient Experience Front Desk Coordinator

MyEyeDr; Broomfield (CO); Sur place; USD 22 000 - 26 000; Plein temps

Résumé du poste

MyEyeDr. in Colorado is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver a best-in-class patient experience. Training will be provided for industry specifics, with some weekend/evening shifts required.

You will verify insurance options, confirm appointments, and handle multitasking across calls, greet patients, and support office staff as needed, contributing to a seamless patient journey.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.

Responsabilités

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Connaissances

Front desk experience

Customer service

Organization

Multitasking

Communication skills

Team player

Outils

Microsoft Office

Scheduling software

Description du poste

MyEyeDr. in Colorado is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver a best-in-class patient experience. Training will be provided for industry specifics, with some weekend/evening shifts required.

You will verify insurance options, confirm appointments, and handle multitasking across calls, greet patients, and support office staff as needed, contributing to a seamless patient journey.