Patient Experience Coordinator — Front Desk & Scheduling

MyEyeDr; Village of Depew (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Bonuses/commissions (role-specific)

Medical and dental coverage

Vision coverage

401K with company match

PTO & paid holidays from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn about insurance options and appointment coordination.

You will handle phone lines, greet patients, schedule appointments, and support office staff while adapting to weekend and evening shifts to meet patient needs. The role offers growth opportunities with comprehensive benefits, bonuses where applicable, and a

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Friendly, patient-centric team player who thrives in a fast-paced environment.
• Proficient in written and verbal communication and able to adapt to multiple roles as needed.

Responsibilities

• Provide patients a personalized check in/out process experience.
• Verify and educate patients on insurance options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Multitask by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and supporting staff duties.
• May cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians.

Skills

Front desk experience

Organization

Flexibility

Customer service

Team player

Communication skills

Problem solving

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn about insurance options and appointment coordination.

You will handle phone lines, greet patients, schedule appointments, and support office staff while adapting to weekend and evening shifts to meet patient needs. The role offers growth opportunities with comprehensive benefits, bonuses where applicable, and a