Practice Front Desk & Patient Experience Lead

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Draper (UT); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision

401k match

Paid parental leave

PTO

EAP

Job summary

LifeStance Health in Draper, UT is seeking a Practice Coordinator to manage front office daily activities, ensuring high-quality patient service for in-person and telehealth visits. You will handle appointment scheduling, billing support, insurance verification, and clinician coordination while maintaining HIPAA compliance and a welcoming clinic environment.

Qualifications include a high school diploma or equivalent, 1+ year in healthcare operations, and strong communication; proficiency with MS

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).

Responsibilities

• Create a positive work environment; be a culture carrier and support engagement activities for clinicians and staff.
• Prepare patient schedules to ensure paperwork, demographics, and insurance data are complete.
• Perform general office duties and maintain a clean, professional office environment.
• Communicate with patients, clinicians, and staff to support patient care and satisfaction.
• Provide patient support including billing questions, scheduling needs, telehealth access, and co-pay collection.
• Assist clinicians with administrative tasks and coordinate schedules.
• Maintain HIPAA-compliant, secure handling of information and records.

Skills

Multitasking

Independence

Communication

MS Office proficiency

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor's degree preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health in Draper, UT is seeking a Practice Coordinator to manage front office daily activities, ensuring high-quality patient service for in-person and telehealth visits. You will handle appointment scheduling, billing support, insurance verification, and clinician coordination while maintaining HIPAA compliance and a welcoming clinic environment.

Qualifications include a high school diploma or equivalent, 1+ year in healthcare operations, and strong communication; proficiency with MS