Front Office & Patient Care Coordinator

LifeStance Health Inc.; Bothell (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. in Bothell, WA is seeking a Medical Office Receptionist to manage front desk operations, greet patients, and coordinate with clinicians to ensure smooth daily workflows.

You will handle scheduling, patient inquiries, billing questions, and telehealth access, delivering exceptional customer service while maintaining HIPAA-compliant practices. The role offers a full-time schedule and a competitive benefits package.

Qualifications

• High School diploma or equivalent required.
• Associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Manage front desk duties including greeting and checking in/out patients.
• Assist patients with telehealth access, portal issues, and billing questions.
• Verify insurance eligibility and collect co-pays.
• Coordinate with clinicians and staff to ensure appointment accuracy.
• Maintain office organization, communication, and documentation.

Skills

Multitasking

Communication

MS Office

EMR software

HIPAA compliance

Patient service

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR software

Job description

LifeStance Health Inc. in Bothell, WA is seeking a Medical Office Receptionist to manage front desk operations, greet patients, and coordinate with clinicians to ensure smooth daily workflows.

You will handle scheduling, patient inquiries, billing questions, and telehealth access, delivering exceptional customer service while maintaining HIPAA-compliant practices. The role offers a full-time schedule and a competitive benefits package.