Patient Experience Front Desk Coordinator

Confluent Health; Bethpage (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% employer match

Comprehensive training

Structured onboarding

Job summary

Confluent Health is seeking a friendly, organized Care Coordinator to be the first voice and face for patients. You will manage front desk duties, scheduling, insurance tasks, and payments while upholding HIPAA standards and delivering a warm patient experience in a fast-paced clinic setting.

The role includes comprehensive training, onboarding support, and clear growth paths into clinic management and operations within the Confluent Health family.

Qualifications

• High School Diploma or GED is required.
• At least 1 year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer skills: navigating scheduling software, emails, and spreadsheets.
• No prior medical experience required; we provide comprehensive training.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referrals.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Customer-facing experience

Multi‑tasking

Phone communication

Basic computer proficiency

Organization & attention to detail

Education

High School Diploma or GED

Job description

Confluent Health is seeking a friendly, organized Care Coordinator to be the first voice and face for patients. You will manage front desk duties, scheduling, insurance tasks, and payments while upholding HIPAA standards and delivering a warm patient experience in a fast-paced clinic setting.

The role includes comprehensive training, onboarding support, and clear growth paths into clinic management and operations within the Confluent Health family.