Patient Experience & Front Desk Coordinator

MyEyeDr.; Boca Raton (FL); Sur place; USD 38 000 - 45 000; Plein temps

Résumé du poste

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized front desk experiences, verify insurance, and coordinate appointments in a fast-paced clinic environment.

You will learn industry specifics through provided training, support a seamless check-in/out flow, and contribute to exceptional patient care while collaborating with doctors and staff at the Boca Raton location.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests

Responsabilités

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Connaissances

Front desk experience

Customer service

Administrative duties

Description du poste

MyEyeDr. is seeking a Patient Service Coordinator to deliver personalized front desk experiences, verify insurance, and coordinate appointments in a fast-paced clinic environment.

You will learn industry specifics through provided training, support a seamless check-in/out flow, and contribute to exceptional patient care while collaborating with doctors and staff at the Boca Raton location.