Front Desk & Patient Experience Coordinator

CVS Health; Denver (CO); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness program

Job summary

Oak Street Health in Denver is seeking a Welcome Coordinator to create an inclusive environment and make a positive first impression on patients. You will handle front-desk duties, help with forms, collect co-pays, and support center operations to ensure a seamless patient experience.

The role reports to the Practice Manager, requires flexibility, and involves potential travel to nearby centers. Full-time schedule with a 40-hour work week and competitive benefits are offered.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Google Suite

Computer skills

Phone etiquette

Spanish

Polish

Russian

US work authorization

Education

Some college

Job description

Oak Street Health in Denver is seeking a Welcome Coordinator to create an inclusive environment and make a positive first impression on patients. You will handle front-desk duties, help with forms, collect co-pays, and support center operations to ensure a seamless patient experience.

The role reports to the Practice Manager, requires flexibility, and involves potential travel to nearby centers. Full-time schedule with a 40-hour work week and competitive benefits are offered.