Patient Care Coordinator - Front Desk & Scheduling

Confluent Health; Santa Clarita (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

401(k) with match

Training program

Career growth

Job summary

Confluent Health is seeking a friendly, organized Care Coordinator to be the first voice and face patients encounter. You will manage front desk operations, check-in/out, scheduling, insurance verification, and patient communications with professionalism and empathy.

This fast-paced role includes training on EMR navigation, HIPAA compliance, and billing basics. We offer competitive pay, generous benefits, and clear growth pathways as you support the clinical team and contribute to a positive

Qualifications

• High School Diploma or GED.
• At least one year in a customer- or patient-facing role.
• Ability to manage multiple tasks while staying organized.
• Comfortable on the phone, with patient-facing communication.
• Basic computer skills; able to learn scheduling software and EMR basics.
• No prior medical experience required; training provided.

Responsibilities

• Handle front desk operations: check-in and check-out.
• Schedule appointments and manage waitlists.
• Verify insurance and authorize referrals when needed.
• Answer phones professionally and support patient communications.
• Collect copays and payments with accuracy.
• Protect privacy and comply with HIPAA.

Skills

Customer-facing

Phone communication

Multitasking

Organization

Attention to detail

Basic computer skills

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Confluent Health is seeking a friendly, organized Care Coordinator to be the first voice and face patients encounter. You will manage front desk operations, check-in/out, scheduling, insurance verification, and patient communications with professionalism and empathy.

This fast-paced role includes training on EMR navigation, HIPAA compliance, and billing basics. We offer competitive pay, generous benefits, and clear growth pathways as you support the clinical team and contribute to a positive