Patient Experience Coordinator - Front Desk

MedStar Health; Leonardtown (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Leonardtown, MD seeks a friendly medical receptionist to serve as the first point of contact for patients. You will greet patients, verify insurance, collect co-pays, and schedule follow-up appointments while maintaining accurate demographics and appointment data.

Responsibilities include processing Time-of-Service payments, scanning and indexing records, and coordinating with clinicians to ensure smooth patient flow.

Qualifications

• High school diploma or GED required.
• 1 year of relevant education may substitute for 1 year of required work experience.
• Experience in customer service, preferably healthcare.
• Knowledge of medical terminology helpful.

Responsibilities

• Greet patients and serve as initial contact in the practice or department.
• Coordinate patient flow and ensure efficient appointments.
• Schedule appointments and register patients; collect co-pays and time-of-service payments.
• Explain patient responsibilities and update demographic/insurance data.
• Prepare forms and records, scan and index information for the medical record.
• Provide telephone triage and route messages to appropriate staff.
• Support quality and service improvement initiatives within the department.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

multitasking under pressure

Education

High School Diploma or GED

One year of related education may substitute for one year of work experience

Tools

IDX/GE Centricity

Job description

MedStar Health in Leonardtown, MD seeks a friendly medical receptionist to serve as the first point of contact for patients. You will greet patients, verify insurance, collect co-pays, and schedule follow-up appointments while maintaining accurate demographics and appointment data.

Responsibilities include processing Time-of-Service payments, scanning and indexing records, and coordinating with clinicians to ensure smooth patient flow.