Patient Experience Front Desk Associate I

Jefferson University Physicians; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Retirement plans

Job summary

Jefferson University Physicians is seeking a Patient Services Associate I to warmly welcome patients at the front desk and manage arrival/departure processes. You will verify insurance, referrals, and demographics to ensure accurate scheduling and smooth flow to examination rooms.

Work at the outpatient practice level emphasizes delivering the Jefferson Experience through courteous interactions and efficient service while upholding HIPAA privacy and regulatory standards.

Qualifications

• Ability to communicate courteously with patients and visitors.
• Proficiency in managing front desk activities and patient flow.
• Commitment to HIPAA privacy and security requirements.
• Capacity to handle multiple tasks under pressure.

Responsibilities

• Interacts with coworkers, visitors and staff following Jefferson values.
• Processes check-in/check-out, scheduling via EPIC.
• Greets patients/visitors professionally in person or by phone.
• Maintains efficient practice flow and escalates concerns as needed.
• Ensures compliance with federal, state and local regulations.

Skills

Courtesy communication

Front desk operations

HIPAA compliance

Multitasking

Tools

EPIC

Job description

Jefferson University Physicians is seeking a Patient Services Associate I to warmly welcome patients at the front desk and manage arrival/departure processes. You will verify insurance, referrals, and demographics to ensure accurate scheduling and smooth flow to examination rooms.

Work at the outpatient practice level emphasizes delivering the Jefferson Experience through courteous interactions and efficient service while upholding HIPAA privacy and regulatory standards.