Front Desk Patient Services Associate I

Jefferson Health; Jenkintown (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Life and AD&D insurance

Disability

Retirement plans

Tuition assistance

Tuition discounts

Flexible spending accounts

Job summary

Jefferson Health is seeking a Patient Services Associate I to join the front desk of a Pennsylvanian outpatient practice in Jenkintown. You will verify insurance, referrals, and patient demographics, and help ensure prompt check-in and check-out.

This role demands courteous interaction with patients and visitors, adherence to HIPAA, and careful handling of schedules to maintain efficient flow and a positive Jefferson Experience.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Customer service

Multitasking

Confidentiality

Job description

Jefferson Health is seeking a Patient Services Associate I to join the front desk of a Pennsylvanian outpatient practice in Jenkintown. You will verify insurance, referrals, and patient demographics, and help ensure prompt check-in and check-out.

This role demands courteous interaction with patients and visitors, adherence to HIPAA, and careful handling of schedules to maintain efficient flow and a positive Jefferson Experience.