Patient Experience & Front Desk Administrator

International Executive Service Corps; Findlay (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Blanchard Valley Health System is seeking an administrative assistant for medical practices in Findlay, Ohio. The role focuses on scheduling, registration, referrals, and payment collection to support clinicians and patient experience.

You will open the office, monitor supplies, maintain waiting areas, and participate in process improvements while upholding privacy policies and BVHS values.

Qualifications

• High school diploma or GED required.
• Experience with EMR and general office equipment.
• Strong interpersonal and communication skills.
• Commitment to privacy policies and BVHS standards.

Responsibilities

• Schedule and manage patient appointments using EMR and the provider's daily schedule.
• Complete the patient registration process accurately.
• Document management, referrals, prior authorizations and benefits validation.
• Responsible for payment collection.
• Open and set up the office for the day; stock supplies.
• Maintain a clean patient waiting area.
• Contribute to process improvements and uphold mission/values.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Education

High school diploma or GED

Tools

EMR experience

Office software

Job description

Blanchard Valley Health System is seeking an administrative assistant for medical practices in Findlay, Ohio. The role focuses on scheduling, registration, referrals, and payment collection to support clinicians and patient experience.

You will open the office, monitor supplies, maintain waiting areas, and participate in process improvements while upholding privacy policies and BVHS values.